Patches
Names, roles, QR codes, finishes and returns
FAQAnswers for
Answers for
patches, gear locks,
and your order.
Straight answers about building your patch, choosing gear, production, delivery, and support.
Gear locks
HELMLOCKÅ, BOOTLOCKÅ, fit and use
Orders
Production, delivery, support and bulk orders
Custom patches and the Patch Builder
Choose the right patch, build it live, and understand what happens after you order.
What kind of patches can I order?
You can build a custom name patch, QR code patch, or role patch. Choose the finish, colours, text, and font in the live builder, with optional NFC where available.
How does the Patch Builder work?
Choose a patch type, then set the text, colours, finish, and available add-ons. The live preview and price update as you build. Review the details before adding the finished patch to your cart.
What can a QR code patch link to?
It can open a public profile, contact page, event page, gear page, or another mobile-friendly destination you control. Enter the complete link in the builder and test it before ordering.
Can I return a custom patch?
Because custom patches are made specifically to your selections, they cannot usually be returned or exchanged unless they arrive damaged or there is a production issue. If something is wrong, contact us and we will help.
HELMLOCKÅ, BOOTLOCKÅ, fit and use
Start with the product-specific fit and safety information, then contact us if your gear needs something different.
What are LOSTGEAR gear locks?
HELMLOCKÅ is designed to lock a compatible MX helmet on your head. BOOTLOCKÅ is designed to lock compatible MX boots on your feet. Check the relevant product page for fit, compatibility, and instructions before ordering.
Can HELMLOCKÅ be adjusted for special dimensions?
Sometimes. If your helmet strap needs a special size, contact us before ordering with the relevant dimensions. We will confirm whether an adjustment is possible.
Where can I find instructions for a gear lock?
Use the instructions and safety information on the product page for the lock you ordered. If anything about the fit or use is unclear, contact us before wearing it.
Shipping, support, and bulk requests
Production, delivery, bulk orders, and what to do when you need help.
How long does production and shipping take?
Custom products usually take 5–10 business days to produce. Express Production is available for eligible products and completes production by the next business day. Delivery time is separate and depends on the destination and shipping method.
Do you ship internationally?
Yes. We ship internationally, and shipping costs are calculated at checkout based on destination and order details.
Can I order in bulk for a team, event, or group?
Yes. If you need a larger batch, contact us directly. Bulk orders are possible, especially when there is a clear brief for names, formats, or event-specific requirements.
What if there is a problem with my order?
Send us a message with your order number, a clear description, and photos where relevant. We will check what happened and help you resolve it.
How can I contact LOSTGEAR?
The fastest way is by email at info@lostgear.xyz. If you have a custom request, unusual dimensions, or a bulk order idea, include as much detail as you can so we can help quickly.