Terms &
Conditions

Welcome to LOSTGEAR, operated by:

LOSTGEAR GbR
Seebachring 34
67125 Dannstadt-Schauernheim
Germany
Email: info@lostgear.xyz

By placing an order through lostgear.xyz you agree to these Terms & Conditions (T&C). They apply to all orders placed through our online store. Please read them carefully before making a purchase.

We offer customisable products, such as patches, that can be tailored to your specifications including name, colour, and NFC or QR code options.

LOSTGEAR reserves the right to refuse any custom order that contains or promotes:

• Hate speech & extremism — any content related to Nazi symbols, hate groups, or ideologies that promote discrimination, racism, or violence.
• Violence & harm — any imagery, text, or symbols that encourage or glorify violence, self-harm, or harm to others.
• Illegal content — any content that violates local, national, or international laws, including copyright infringement, obscenity, or defamation.

Orders containing such content will be cancelled without notice. LOSTGEAR retains the right to ban users from future purchases.

Non-returnable items: According to Article 16(c) and 16(e) of the EU Consumer Rights Directive (2011/83/EU), products that are made to the consumer's specifications or clearly personalised are exempt from the right of withdrawal. This includes custom patches with personalised names, colours, or NFC or QR code options.

Defects exception: If a custom product arrives damaged or defective, contact us within 14 days of receipt with photographic evidence at info@lostgear.xyz. We will arrange a replacement or repair at no additional cost.

Right of withdrawal for non-custom orders

You have the right to withdraw from this contract within 14 days without giving any reason, in accordance with §355 BGB.

The withdrawal period expires 14 days after the day you, or a third party designated by you (other than the carrier), takes physical possession of the goods.

To exercise your right of withdrawal, you must inform us:

LOSTGEAR GbR
Seebachring 34, 67125 Dannstadt-Schauernheim, Germany
info@lostgear.xyz

by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication before the 14-day period has expired.

Effects of withdrawal: If you withdraw, we will reimburse all payments received from you, including the costs of delivery (except for supplementary costs if you chose a type of delivery other than the least expensive standard delivery we offer), without undue delay and in any event not later than 14 days from the day we receive the returned goods. We will use the same means of payment as you used for the initial transaction; you will not incur any fees.

You must send back the goods without undue delay and in any event not later than 14 days from the day you communicate your withdrawal. The direct costs of returning the goods are borne by you.

Model withdrawal form (complete and return only if you wish to withdraw):

To: LOSTGEAR GbR, Seebachring 34, 67125 Dannstadt-Schauernheim, Germany / info@lostgear.xyz

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.

Orders for non-custom products may be cancelled before shipment by contacting us at info@lostgear.xyz.

Custom products cannot be cancelled once production has started. Once you receive confirmation that production has begun, the order is binding.

In accordance with §437 BGB, you have a statutory warranty right of 2 years from the date of delivery for material defects and defects of title.

All products are guaranteed to be free from material defects and manufacturing errors. This warranty does not cover normal wear and tear or misuse of the product.

To make a warranty claim, contact us at info@lostgear.xyz with a description and photographs of the defect.